Call Center workers are now called talents? Really? Seriously? I'm no walking dictionary or thesaurus but I'm pretty sure that being able to work in a call center is by no means a talent.
If you have any doubt what talent means, try looking it up in a dictionary. Try "googling" it even, it'll show that by no means there is an extra "ump" in the skill set of a person who works in that industry whereby it should be classified under talents.
I'm just shocked that this article comes from a national newspaper's online edition.
http://technology.inquirer.net/infotech/infotech/view/20081123-173916/Cagayan-de-Oro-losing-call-center-talentIf you are working in a call center it does not mean you are talented or a talent. But what does it mean then?
- It means you have enough aptitude to understand English and speak it (some in a scripted manner) to a degree where you are audible and/or understandable to its native speakers.
- It means you have enough patience to withstand some irate customers of the product or service the company you are working for is supporting.
- It means you have a job that will pay your bill, afford you some luxuries, and perhaps aid in your family's needs.
And with that, given outsourced service recession and inflation of prices, if another company offers a better deal in terms of compensation and/or opportunities. Small players - either by employee size or by compensation range - will really lose out on workers.
And no business is not fair, life will never be fair. Only those who haven't immersed themselves in the world would say so.
Don't get me wrong, I'm not looking down on call center agents, I'm merely ranting about what changing the meaning of the word talent would cost.
If you are a call center agent and you are reading this, it's great that working and earning, a lot of our fellow citizen are not or are earning less than what you are getting. Yet, I still believe that you are not compensated enough for the kind of job you have to do.
I just hope you don't think that your work requires a talent. Otherwise, we're soon going to have a national call center agent awards and call center celebrities?